Customer Service?Don't expect it at Nokia!

Went to Nokia Care Center recently to upgrade my hp's software.To say that I'm unimpressed by their customer's service is an understatement.The last visit at the Causeway Point outlet left me fuming and I also thrash up the girl at the counter.She simply doesn't know her job.
This time,I went to the Wheellock Place outlet.I must say,the guy at the counter don't know his stuff as well.I specially went down there to upgrade my hp's software as I have enquired the latest software available.Imagine when I reached there,the guy at the counter told me "your hp's software is already the latest." I argued with him that I called up nokia and was told there is a later version available for my model.He insisted there isn't.I realised that arguing with him is going nowhere,so I ask him to go and check with his technical staff. he went behind the screen,and came back less than 10secs later and told me,there isn't any latest software.Ok,I can see that this is not going anywhere.So I left.

You think I'm gonna take it lying down?No way!right outside the Nokia Care Centre,I made a call to the outlet and asked about the software.The reply was,there is indeed a new software available.

So,I went back there and asked to speak to the supervisor.I quoted the name of the guy who told me of the new software and got them to check.Seems like the front-desk staff isn't aware of the new software either.Eventually,the supervisor assigned me back to the very same counter guy who insisted there is no new software.I expected an apology, but nope.No words of sorry from him.

Conclusion:
The coordination in the Nokia Care setup is pathethic,to say the least.The staff don't know their stuff.It is utterly embarassing for such a company to have its customer point out what they should know.Also,the sevice level of the staff is very poor.Made a mistake,and did not even apologise.To call them 'Customer Service Officers' is an insult to the industry's 'Service Quality'.
From the looks of things,I believed these staff are of N-levels qualifications.Not that I looked down on them,but the way they do things,and their understandings of their work is very much a reflection of what they've learned in school.

Moral of the story: Never trust the people in Nokia Care.Double-check what they told you.

WHO U CALLING BIGHEAD??

Someone shouted at me: "WHO U CALLING BIGHEAD??"
Well,I have no choice but to bring out the evidence.Who's the 'Bighead',the picture will explain itself.

Hey Bighead!!I uploaded a song SPECIALLY for you!!!You better appreciate it hor!!